Interactions with your favorite clients are easy – like calling a friend. Obviously I’m not talking about the subjects you cover but more about the comfort level you feel in picking up the phone and ringing the number. I’ve wondered if this comfort level leads to a better level of communication.

Or if the comfort level causes us to shut down some of our best client-interaction skills.

Or maybe the quality of communication is the same compared to conversations with all your other clients but the stress level is different.

Have you ever wondered if they get as much out of them as you think hope they do?  Instead of my usual “My Office Zilla Satisfaction Survey’ this year I’m going to try something different.  I’m going to ask about my communication skills.

I think this type of a survey would be very effective to conduct personally.  That might raise your blood pressure more than your confidence with allow!  If that is the case there are many efficient survey tools out there.  Most of them allow you to run simple surveys for F R E E.  Sending your survey out on the web can make it quick and increase the response rate from your clients.

5 Question Survey

These are my favorite questions from the ones I come up with so far.  They should get your creative juices flowing!

Do you generally understand me during our conversations?

Do I typically use your prefered method of communication?

If you could improve one thing about our communications what would it be?

Are you satisfied with the number of opportunities you have to provide me feedback?

Is there anything I could do to increase your comfort level while providing me feedback?

And you say what…

Have you done a survey about your communication skills with your customers?  Did you learn anything you could immediately implement in your client conversations?  What other questions would you add to your survey?

 Nibbling away -

Sundi